Terms and Conditions

Welcome to Pingbot, an AI-powered unified messaging and automation platform designed to help growing startups and businesses engage customers, boost sales, and deliver exceptional support across popular messaging channels such as WhatsApp.

By accessing or using the Pingbot website, platform, or services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please discontinue use of our services.

1. Platform Overview

Pingbot provides tools for marketing, sales, and customer support, including but not limited to:

• AI-driven chat automation
• WhatsApp-based customer engagement
• Lead qualification and routing
• Unified team inbox and CRM features
• Automation builders, bots, and integrations

Features may be updated, modified, or enhanced over time.

2. Eligibility

To use Pingbot, you must:

• Be at least 18 years of age, and
• Have the legal authority to represent a business or organization (if applicable)

3. Account Registration

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate, complete, and up-to-date information during registration.
• You are responsible for all activities conducted through your account.

Pingbot reserves the right to suspend or terminate accounts found to be in violation of these Terms.

4. Acceptable Use Policy

You agree not to:

• Use Pingbot for illegal, fraudulent, or unauthorized activities
• Send spam, misleading, or abusive messages
• Violate WhatsApp, Meta, Google, or any third-party platform policies
• Attempt to reverse-engineer, disrupt, or misuse the platform

Violation may result in immediate suspension or termination without notice.

5. Third-Party Platforms & Integrations

Pingbot integrates with third-party services such as WhatsApp, Meta Ads, Google Ads, and other tools.

Pingbot is not responsible for:

• Downtime or policy changes of third-party platforms
• Account restrictions imposed by third-party providers
• Data loss or delivery issues caused by external services

6. Service Availability

While Pingbot strives for high uptime and performance:

• Services are provided on an “as is” and “as available” basis
• Temporary interruptions may occur due to maintenance or updates
• Pingbot does not guarantee uninterrupted or error-free service

7. Intellectual Property

All platform content, including software, designs, workflows, bots, trademarks, logos, and documentation, are the exclusive property of Pingbot.

You may not copy, modify, distribute, or resell any part of the platform without written permission.

8. Data & Privacy

Your use of Pingbot is also governed by our Privacy Policy. You retain ownership of your data; however, you grant Pingbot the right to process data solely for providing services.

9. Limitation of Liability

To the maximum extent permitted by law, Pingbot shall not be liable for:

• Loss of revenue, profits, or business opportunities
• Indirect, incidental, or consequential damages
• Issues arising from misuse of the platform or third-party services

Use of Pingbot is at your own risk.

10. Termination

Pingbot may suspend or terminate access to the platform:

• For violation of these Terms
• For misuse, abuse, or unlawful activity
• At its sole discretion, with or without notice

11. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws, without regard to conflict of law principles.

12. Changes to Terms

Pingbot reserves the right to update these Terms at any time. Continued use of the platform constitutes acceptance of the revised Terms.