Privacy Policy

At Pingbot, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access or use our website, platform, and services.

By using Pingbot, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information such as:

• Name
• Email address
• Phone number
• Business name and details
• Login credentials
• Billing and payment information

b. Usage & Technical Information

We automatically collect certain information, including:

• IP address
• Browser type and device information
• Pages visited and usage patterns
• Log data and analytics

c. Customer & End-User Data

When you use Pingbot to communicate with your customers, we may process customer or end-user data on your behalf, such as phone numbers, messages, and conversation history.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Pingbot platform
• Enable AI-powered messaging, automation, and CRM features
• Improve product performance and user experience
• Process payments and manage subscriptions
• Communicate updates, service notifications, and support messages
• Ensure compliance with legal and regulatory requirements

3. WhatsApp & Third-Party Platforms

Pingbot integrates with third-party platforms such as WhatsApp, Meta, Google, and other service providers.

• Your use of these platforms is subject to their respective privacy policies.
• Pingbot is not responsible for data handling practices of third-party services.
• Any restrictions or actions taken by third-party platforms are outside Pingbot’s control.

4. Data Sharing & Disclosure

Pingbot does not sell or rent your personal data.

We may share data only with:

• Trusted third-party service providers (hosting, analytics, payment processors)
• Legal authorities when required by law
• Business partners strictly for service delivery purposes

All partners are required to maintain appropriate data security standards.

5. Data Security

Pingbot implements industry-standard security measures to protect your data, including:

• Secure servers and encryption
• Access controls and monitoring
• Regular system updates and security reviews

However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or regulatory obligations

Upon account termination, data may be deleted or anonymized, subject to legal requirements.

7. Cookies & Tracking Technologies

Pingbot may use cookies and similar technologies to:

• Improve website functionality
• Analyze usage and performance
• Enhance user experience

You can manage or disable cookies through your browser settings.

8. User Rights

Depending on your location, you may have rights to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent where applicable

To exercise these rights, please contact us.

9. Children’s Privacy

Pingbot services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

Pingbot may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the platform constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or data practices, contact us at:

Pingbot Support
Email: [email protected]